Some Tesco customers were charged twice due to ‘technical error’ - how to get your money back

By Rhona Shennan
Published 17th Feb 2021, 14:35 BST
Updated 17th Feb 2021, 14:35 BST
What you need to know about the technical error (Photo: Jack Taylor/Getty Images)What you need to know about the technical error (Photo: Jack Taylor/Getty Images)
What you need to know about the technical error (Photo: Jack Taylor/Getty Images)

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A number of Tesco customers have found that they have been charged twice for transactions made at the supermarket chain.

According to MoneySavingExpert, which first reported the error, thousands of shoppers have been affected by the issue.

This is everything you need to know.

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What happened

A payment error has resulted in possibly thousands of Tesco customers being charged twice for payments at Tesco.

The problem appears to spread across different types of Tesco stores, such as Tesco Express, Tesco Extra, Tesco Metro, fuel stations and the big Tesco superstores.

Tesco has said that not all branches have been affected by the issue, and that online orders haven’t been affected either.

‘I’ve been charged twice’

Some customers who have noticed duplicate charges on their accounts have taken to Twitter to complain to the supermarket giant.

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